General

All references to the 'company' will refer to Castle Mountain and Moor Limited. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the 'site' or 'web site' shall mean the URL: www.cmmonline.co.uk or www.cmm-online.co.uk.

Products

All products are subject to availability. In the event of non-availability, we will notify the customer as soon as possible, whereby possible alternatives shall be offered, or a refund given.

Products are sold singly unless otherwise stated. Every effort is made to ensure the accuracy of all colours, sizes and descriptions of all products. However, due to technical limitations, some colours may vary.

A 28 day Satisfaction Guarantee policy is operated on all 'non-perishable' goods sold by the company (see 'Returns Info' for details). This time period starts from the day after the consumer receives the goods. This guarantee refers to both faulty and unwanted items.

Following new legislation under the Consumer Protection Regulations 2000, you have the right to cancel your order within 7 working days without giving a reason. This time period starts from the day after the consumer receives the goods.

Please return any items in their original packaging to the company in exchange for a replacement product or a refund of the value of the item(s). Postage costs will will only be refunded in the event of a fault on our part (eg. supplying a faulty or incorrect item).

This does not affect your Statutory Rights.

Website Pictures and Descriptions

All pictures and descriptions shown are meant as a guide only. Although every effort is made to ensure the accuracy of all pictures and descriptions, we cannot accept liability for any misleading photographs, descriptions or other shown on this site.

Prices

All prices are subject to change without prior notice and include 17.5% value added tax where applicable. For Global orders, the customer may be liable for an additional regional tax rate. We cannot supply VAT free goods.

Prices online may differ from those in our store to compensate for the postge cost incurred by purchasing online. If you are planning on making a trip to Nottingham to view the items in person, we suggest that you call in advance to check the store price.

Orders

We welcome orders by any of the following methods:
- online Internet transaction with a credit / debit card
- telephone ordering with a credit / debit card or cheque
- postal ordering with a cheque / postal order
- fax ordering with a credit / debit card

We strongly recommend that no credit / debit card details are sent via e-mail's due to the lack of security involved in such communication.

For more information, see the How to Order Section

Delivery

Items ordered will be delivered as soon as possible to the customer in accordance with the requested delivery service, with a maximum duration of 30 days in accordance with the Distance Selling Regulations. We undertake to inform you of any subsequent change to the delivery time. The charges for the delivery service can be obtained from our Delivery Information Section. Delivery charges are subject to change without any prior notice.

Goods can be returned for a full refund (including delivery charge) if they are faulty or if the wrong item has been dispatched within 7 days after receipt of goods. In this event, log into the 'My Account' section and click on 'Return an Item'. Then follow the instructions on screen.

If the goods have been dispatched as ordered but are unwanted, then they can be returned for a refund within 7 days after the receipt of the goods. Only the cost of the goods will be refunded. Any delivery charges incurred are non-refundable.

If the goods have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then they can be returned for a refund (including delivery charge) within 7 days after the receipt of the goods.

Items must be unused, still have their original packaging and labeling, and be accompanied by a copy of the receipt. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate) within 5 working days of our receipt of the returned item(s).

The company cannot be held liable for any consequential loss caused by late delivery of failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have been received by the customer.

Guarantee

All products are guaranteed against failure to provide reasonable wear owing to defective workmanship or materials for a period of twelve months from the date of purchase. In the event of a warranty claim, please contact us in the first instance to obtain a returns number. Then return the item with a copy of the original receipt to the company. Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without consideration.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on this site is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice.

Ownership

All items supplied to the customer remain the property of the company until final payment of all sums owing in respect of those goods has been received in full by the company.