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At CMMonline, we want you to feel as confident as possible
about shopping online. We have compiled the following
FAQ's to assist when browsing the site.
How can I place an order?
Ordering from CMMonline.co.uk couldn't be easier. We
currently offer 3 ways to buy:
- Online - via this website
Click
here for more information on how to order online.
- Over the phone:
If you are not 100% happy with ordering over the
Internet, then please give our Mail Order Hotline
a call... It is the same great prices, the same
great service, and you get a human voice!
UK customers: 0115 9414 059 [national rate]
International customers: 00 44 115 9414 059 [international
rate]
- In-Store
We would love to see you in our store in Nottingham.
There is a much greater selection of products available
in-store than we could ever show online... and you
save the postage! However, many of our online prices
have been subsidised by at least 10% off the normal
store price, so if you are planning on coming to
Nottingham, please call in advance to check the
store price.
Our address is:
Castle Mountain & Moor
40-44 Maid Marian Way
Nottingham
NG1 6GF
For a map, please follow this link...[here]
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How can I pay?
We accept payment using the following cards:
Unfortunately, we cannot accept American Express
at this time.
You can also pay by cheque or postal order. Simply
add the items you want to your cart, then print off
the page and include it with your cheque to us at:
CMMonline.co.uk
40-44 Maid Marian Way
Nottingham
NG1 6GF
You may wish to call and reserve your products before
sending the cheque to ensure we have the stock.
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Is my transaction secure?
Site Security is very important to us. We know it is
to you too, which is why it has it's own page! Please
follow this link to view it...[here]
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I don't want to order online, is there any other
way?
Of course... you don't have to order online. Please
click here to
view the alternatives.
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Where do you deliver and what are the charges?
- UK Delivery:
We deliver to the whole of the UK
- BFPO:
We deliver to all British Forces PO's using the same
charges as standard UK delivery
- International:
We deliver to most destinations around the world.
We suggest that you contact us prior to placing your
order to check that we can deliver to your country.
- Charges:
Postage costs depend on where you want your goods shipped to. UK delivery costs £3.50. More information is...
[here]
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How long do I have to wait to receive my goods?
Items are dispatched as soon as possible, within 7 days. UK delivery normally takes 2 - 5 days, but during busy periods please allow a little longer.
If items ordered are unavailable, we shall contact you as requested when placing your order.
The delivery times for International orders vary depending
on the destination. As a rule of thumb, please allow
14 to 21 working days for delivery. Items ordered that
are in stock are generally dispatched within 7 business
days of the time of order.
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Can I track my order?
Yes... You can track your order by clicking on 'Order
Tracking' at the top of each page.
Please have your Order Number to hand as you will be
required to enter this to view the status of your order.
The status of any current orders will be shown, with
order tracking available for shipped items. This is
a service offered by Royal Mail, and Castle Mountain
and Moor Limited cannot be held responsible for any
inaccuracies that it may display.
If you are in any doubt as to the status of your order,
you can contact us directly by following the instructions
included in your confirmation of order email.
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Can I cancel my order?
You may cancel or amend your order prior to checkout,
simply by removing any item from your shopping basket.
CANCELLATION RIGHTS
Under the United Kingdom’s Distance Selling Regulations,
you have the right to cancel your order, without giving
a reason, providing that we receive written notification
of cancellation within 7 days beginning the day after
receipt of your order.
If the items have already been dispatched, they must
be returned to us at your cost, in resalable condition,
including all original packaging, with any seals unbroken.
For your own protection, we recommend that you return
the parcel using a service that insures you for the
value of the goods.
A refund will be made within 30 days of cancellation.
If goods have not been returned within 30 days, we have
the right to collect the goods and deduct the cost of
collection from your refund.
Returns Address:
Returns Department
CMMonline
CASTLE MOUNTAIN AND MOOR
40-44 Maid Marian Way
Nottingham
NG1 6GF
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Can I return an item?
We operate a full 28-day money back guarantee. For
details of this policy, please read our Returns section
by clicking... [here]
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